Generosity when Accepting Postcodes
When designing forms for web sites that accept postcodes or similar, it should be the web site, not the user, who has to convert it in to a canonical form that is easy to store and process.
There are lots of codes and identifiers used in everyday life that combine numbers and letters with a little bit of syntax to make them easier to read. Here are some obvious examples:
- British postcodes: CR0 3RL
- ISBNs: 978-3-16-148410-0
- National phone number: (042) 1123 4567
- International phone number: +31 42 1123 4567
- Bank cards: 5404 0000 0000 0068
In all cases the spaces or hyphens grouping the digits in to clusters are there to make them easier to recognize for humans. When entering a long number it helps when checking what you have typed against what is printed on your card.
The spaces in postcodes are not needed to make the numbers unique, but alas!
a computer will treat different ways of writing the same number as different
(042) 1123 4567 and
042-112 345 67 will be not be
recognized as being the same phone number. Database designers will therefore want us to store codes ina canonical format to make comparisons easy.
One approach some sites use is to require users to enter numbers using a canonical syntax. Often alas! the convenient canonical form is different from the one people are used to seeing—for example, credit card numbers might be required to be just the 16 digits without spaces. This is so annoying and error-prone that there is a No Dashes or Spaces hall of shame.
The prompt for this article was a most egregious example I encountered recently where I was required to enter my postcode without spaces—which was so unexpected it took me a while to work out what they wanted me to do.
What should happen
Rule 1. Users of your site should be allowed to enter numbers with whatever level of
fidelity to the standard format they are capable of and feel is appropriate:
the form would therefore accept
cr0 3rl, and
Rule 2. When processing the form (or when saving in the database, depending on how the
site code is structured) the input should be canonicalized. This might be to
the standard format, or it might be convenient to use a format without spaces
CR03RL to save space.
Rule 3. When presenting the data to the user at a later date, the value should be converted to its standard presentational form. (If the canonical form is the same as the presentational form this step requires no extra work.)
As an optional extra, it will be nice to have client-side support in addition to server-side validation, such as the following:
add an HTML5
patternattribute to constrain the input to strings matching the regex, and
If using the
pattern attribute, it should match any reasonable input that
can be canonicalized to a valid one.
One thing I have seen one some online forms and would recommend against is having multiple fields for a single code number. It just makes things needlessly complicated.
In the above examples I have used postcodes but the above rules should apply to most special formats.
Support in Django
This section is shorter than I expected because there happens to be a form field that understands British postcodes as part of the django-localflavor package, along with form items for a variety of other nationally-determined codes. As well as validating postcodes, it inserts the space if necessary to canonicalize the format. The code for the postcode field is also not a bad model for extending this idea to other fields that they do not supply.
Other web frameworks are available
If your web framework does not have a straightforward way to add code to canonicalize user input before validating it on the server side then it is defective.
There is no excuse for requiring users to enter postcodes or other codes or numbers in a special format—especially if it is not the format people are used to see in other contexts.