June 2005

NTL do not understand the concept of moving house

We moved house last month, and it took NTL four weeks to reconnect our TV, phone, and broadband---counting from the date they agreed that the changeover would occur. Including the ten days' or more lead time we gave them, we were deprived of all three services for over a month. We have yet to discover whether they are billing us for the services we did not get. Read more